- Hybrid (3 days on-site)
- Global Business
About Our Client
Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions
Job Description
- Capture and record customer data to understand Customer Service performance and outputs across data stream including CRM (Hubspot) & ERP systems
- Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction
- Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service
- Create data-driven recommendations to improve customer satisfaction, efficiency and support commercial performance
- Analyse, interpret and understand data around Customer Contact Volumes, Channel Usage, Reason for Contact ETC
- Monitor and maintain the integrity, structure, and usability of customer data platforms (e.g., CRM and ERP).
- Implement and integrate NPS & CSAT performance across the function
The Successful Applicant
- Experience in a similar Analyst role across either Customer Service, Contact Centre, Supply Chain / Order Management
- Experience working with CRM systems – Hubspot Desirable
- Ability to interpret, understand and present on multiple data streams
- Customer focused approach
- Strong Excel skills
What’s on Offer
This is an exciting, newly created role for a global market leading business based in Leeds.
Salary of between £35,000 – £40,000 depending on experience
Very generous company benefits – disclosed on application
Free Parking
Hybrid working – 3 days on site
Ability to grow and develop within the business
Contact: Zach Johnson
Quote job ref: JN-102025-6863830
Phone number: +44 113 243 7708
Job Category: Industrial
Job Type: Full Time Permanent
Job Location: Leeds